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Delta, founded in 1971, is a global leader in power and thermal management solutions. Our mission is “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” and our businesses encompass Power Electronics, Energy Management, and Smart Green Life. Delta has sales offices, manufacturing facilities and R&D centers worldwide. In 2014, ranked at the highest A-level of the Climate Performance Leadership Index of the Carbon Disclosure Project (CDP). Since 2011, Delta is part of the Dow Jones Sustainability Indices (DJSI) World Index.
1. The customer is experiencing a lot of disconnections because the country does not support 3G anymore.
2. The location is running in 4G only and so has no connection to the back office.

Solution
In these cases, you can offer the customer a 4G kit including a modem and antennas to support a 4G connection.
 
PLEASE MAKE SURE THE CHARGER IS RUNNING ON FW V02.05 (the kit only starts working with this FW). 
IMPORTANT! OOW (out of warranty) - so a quotation must be requested!
Overview of spare parts required:
 
4G modem and antenna part numbers (PN):
 
Figure 1. PN: 5505606568-S / PWB ASSY 4G MODULE BD WALL BOX PACK X
 
Figure 2. Gemalto 4G Module
 
Figure 3. 0990252525 /  ANTENNA 704/2700MHz 2.97dBi 5 H50 L750
 
Disclaimer Notice
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