Solution
Introduction
Customers are expected to request remote commissioning support through the Service Portal: https://services-emea.deltaww.com/
Select “Commissioning Request.”
Figure 1. Service portal view
Form Instructions
This will open a form. Please fill in all required fields.
Subject line:
Enter: “Remote commissioning support for [project name]”
Country:
Select the appropriate country.
Product qualification:
Select “PCS & Energy Storage Systems.”
Contact Reason
For Reason for Contact, select “Remote Commissioning.”
This indicates that you are requesting support for commissioning.
If you select “Onsite Commissioning,” you are requesting Delta to perform commissioning on-site, which is a paid service.
Required Information
Please provide the following information:
Company Name:
Name of the company performing the commissioning.
Contact Email:
Email address of the commissioning engineer.
Contact Phone:
Phone number for communication during remote support (e.g., via WhatsApp).
Preferred Date:
Please ensure that the commissioning request is submitted at least 1 week (7 days) before the preferred commissioning date.
Location:
Provide the full installation address of the system.
Figure 2. Commissioning request form
Additional Information
The remaining fields (e.g., Sold-to Company, Bill-to Company, etc.) are optional.
If available, you may complete them. If not, placeholder information can be used.
Figure 3. Additional info on commissioning request form
Final Steps
Agree to the Privacy Policy and Guarantee Terms and Conditions for PCS & Energy Storage Systems.
Figure 4. Privacy & guarantee terms and conditions
After Submission
This will create a case in the system.
A support engineer will:
- Review the submitted information.
- Verify the request details.
- Respond to confirm or decline the proposed date.
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