Teltonika - Checking service online connection
During the service visit or maintenance/annual maintenance is recommended to check our service connection. Our service SIM card is inserted in Teltonika (usually RUT955 / RUT956 / RUT241, etc). Standardly our SIM card is inserted in slot SIM1. In specific cases can be in slot SIM2.
Figure 1. SIM card inserted in slot SIM1
- Teltonika has signal LED bar indicator. If the LED bar is green it means Teltonika is connected to the Telecom operator.
- In case that the first control LED is blinking (red/green) it means searching signal.
Figure 2. Where to find the signal LED bar and power connector connected to telecom operator
Figure 3. Detail of signal LED bar
Permanently red - No communication with the SIM card
If the first control LED is permanently red it means no communication with the SIM card. In this case the SIM card inserted in Teltonika must be checked / clean / re-plug
Figure 4. - Red signal LED control – no communication with the SIM card
Solution:
1) Disconnect the power connector from Teltonika.
2) Pull out the SIM card.
3) Clean the SIM card and if available, also use the protection grease.
4) Insert the SIM card back in the same slot.
5) Connect power connector, wait and check the LED bar status.
6) If needed repeat the process.
1) Disconnect the power connector from Teltonika.
2) Pull out the SIM card.
3) Clean the SIM card and if available, also use the protection grease.
4) Insert the SIM card back in the same slot.
5) Connect power connector, wait and check the LED bar status.
6) If needed repeat the process.
7a) If the connection is established and the LED stays green you're done. The connection can be assumed to be online and there's no need to confirm this with the Delta Support.
7b) If the connection isn't established and the LED is red or keeps blinking, contact the Delta Support.
Contacting Delta Support in order to reestablish the connection
- Contact one of the support technicians from the list below through WhatsApp. In the meantime prepare your laptop (with admin rights (set the ethernet DHCP automatic) with internet + RJ45 cable + Quick Assist)
- Service contacts :
- Igor Durdik
- +421 911 069 789 (only WhatsApp message)
- Marian Jadud
- +421 917 596 026
- Erik Satina
- +421 918 754 147
- Igor Durdik
- Regional managers (contact in case you get no response from the service contacts:
- Nordic - Samuel Bäckström+358 40 159 6458
- Southern - Nassim Dufrene Ben-Abderrahmane: +31 631744563
- Central - Michael Koepfer: +49 171 8687 536
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About Delta
Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.